Delivery Policy

The Delivery Policy is a part of the Terms. Please refer to the Terms for the complete terms and conditions: https://www.mfreddy.com/terms-and-conditions

Original artworks are one of a kind, and we take great care with deliveries. All orders to eligible locations include free deliveries via Fedex, and we cover customs duties and import taxes for peace of mind. Eligible locations include United Kingdom, United States, Canada, Japan, Switzerland, and countries within the European Union. A signature is necessary to acknowledge receipt of the artworks. You may request delivery via a bespoke fine art courier service at an additional cost. Please see below for more information.

To deliver artworks to locations not listed above, please email Concierge@MFreddy.com for assistance.

General

Once we have received all necessary information and full payment, we aim to dispatch artworks within 2 weeks. Please let us know in the check out form if you have an urgent deadline for a special occasion; we will try our best to accommodate but there is no guarantee. Should any delays arise, we will inform you promptly. After the package has been dispatched, FedEx delivery typically takes 2-5 business days.

Damage or loss

We are not responsible for the artworks’ damage or loss once they leave the studio. While we cannot be held liable for recovering the costs of damage or loss, we will provide necessary information where we can, to assist with your claim against the courier. It is your responsibility to ensure that all address details are accurate and complete, both in your communications to us, as well as our and the courier’s communications to you. Deliveries to the wrong location will not be covered by the courier in the event of loss or damage. Please double check your address once you receive your order’s tracking information from the courier. If you notice any damage to the packaging, please take a video when you open the package as this will assist your claim.

Bespoke Fine Art Courier Service

We understand that original artworks are deeply personal. Express delivery, white glove delivery, delivery via temperature controlled cargo, exclusive-use transportation, ad valorem insurance, and other tailored features are available via a bespoke fine art courier at an additional cost. We recommend couriers with offices in Central London, such as Queen’s in Mayfair. Queen’s is the official Sustainable Shipping Partner for the Armory Show, and they work with galleries such as Victoria Miro and Massimo de Carlo. We are also happy to deliver via Crozier, Convelio, Cadogan Tate, Momart, or other fine art couriers you have an existing relationship with. Simply select this option at checkout and we will be in touch to discuss further.

Please do not hesitate to reach out. Simply email Concierge@MFreddy.com and we will respond promptly.