Delivery Policy

For Limited Edition Prints

Complimentary DHL courier delivery is included, with import duties covered for orders to the United States, United Kingdom, and Canada. We work closely with our fine art print specialists. Please allow approximately 5–7 business days for unframed prints and 10–12 business days for framed works, from the time you place an order to its arrival at your door. These timeframes are indicative and subject to delivery conditions. Tracking details will be provided by DHL when available.

For Original Artworks

All orders to the United States, United Kingdom, and Canada include free deliveries via Fedex, and we cover customs duties and import taxes for peace of mind. Once we have received all necessary information and full payment, we aim to dispatch artworks within 2 weeks. Please let us know in the check out form if you have an urgent deadline for a special occasion; we will try our best to accommodate but there is no guarantee. Should any delays arise, we will inform you promptly. After the package has been dispatched, FedEx delivery typically takes 2-5 business days.

Damage or loss

For limited-edition prints, we kindly ask that any damage or defects be documented with clear photographs. Our Concierge (Concierge@MFreddy.com) will liaise with our fine art print specialists to arrange an appropriate resolution. We would also appreciate confirmation of whether the packaging was damaged or whether the issue relates to only the print itself.

For original artworks, we are not responsible for the artworks’ damage or loss once they leave the studio. While we cannot be held liable for recovering the costs of damage or loss, we will provide necessary information where we can, to assist with your claim against the courier.

It is your responsibility to ensure that all address details are accurate and complete, both in your communications to us, as well as our and the courier’s communications to you. Deliveries to the wrong location will not be covered by the courier in the event of loss or damage. Please double check your address once you receive your order’s tracking information from the courier. If you notice any damage to the packaging, please take a video when you open the package as this will assist your claim.

Bespoke Fine Art Courier Service

We understand that original artworks are deeply personal. Express delivery, white glove delivery, delivery via temperature controlled cargo, exclusive-use transportation, ad valorem insurance, and other tailored features are available via a bespoke fine art courier at an additional cost. We recommend couriers with offices in Central London, such as Queen’s in Mayfair. Queen’s is the official Sustainable Shipping Partner for the Armory Show, and they work with galleries such as Victoria Miro and Massimo de Carlo. We are also happy to deliver via Crozier, Convelio, Cadogan Tate, Momart, or other fine art couriers you have an existing relationship with. Simply write to us and we will be in touch to discuss further.

Please do not hesitate to reach out. Simply email Concierge@MFreddy.com and we will respond promptly.